Warranty and Returns
Online Returns Policy
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
30 Day Returns Warranty
How to Reach Us
1. WELOOC'S Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when WELOOC is responsible for shipping the wrong item/ size.
Incorrect order(size of item)If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
Additional notes about Warranty
Please contact our Contact Us for further help. We will do our very best to help you and reply to all messages within 48 hours.
+(86)-180-074-903-10 (All Customers, Service in English Only)
Our Presale Phone Line is available in English for all our customers.
Working Time（Mon. - Fri. from 9:00 AM to 6:00 PM HKT）
If you have any questions, please contact us at firstname.lastname@example.org for assistance.